Refund & Cancellation
Simple and transparent refund and cancellation process for all customers.
Order Cancellation
Orders can be cancelled before dispatch or shipping confirmation. Once the order is dispatched, cancellations will not be accepted.
Refund Eligibility
Refunds may be approved for damaged products, wrong items, or cancelled orders before dispatch. Please contact support with your order ID and photos of the issue.
Non-Refundable Cases
Perishable products delivered in proper condition may not be eligible for refunds. This includes fresh fruits, vegetables, and similar items that have been delivered as described.
Refund Timeline
Approved refunds will be processed to the original payment method.
5 – 10 Business DaysNeed help? For refund or cancellation requests, contact us at support@honeyrich.online with your order ID and a brief description of the issue.